--Reduce spite and replace it with reciprocity & mutualism
SIMMBiosis is a proprietary process for identifying customer or employee touchpoints that instigate revenge. Through experience design, we nudge more symbiotic relationships for all parties involved.
-- Engineer a more competitive corporate culture and work practice
Trickle down culture change never works. Organizations have mechanisms to fight injections of new cultures. By understanding the fundamentals of culture change dynamics and the mechanics of cultural transmission, we can encourage the growth of a specific culture.
-- Tap design thinking to build empathy capacity building in the organization
Organizations are often faced with the challenge of interacting with heterogenous populations. Designers, practitioners, service providers and even sales people are poorly equipped to relate to their "users." Leveraging techniques to increase the capacity for empathy, we design solutions that are scalable to the organization.